Refund Policy

At Do You Mind, we’re committed to providing quality products and ensuring customer satisfaction. If for any reason you’re not fully satisfied with your purchase, please review our refund policy below.

 

1. Returns

1.1 Eligibility for Return
We accept returns of unworn, unwashed, and undamaged items within 30 days of the purchase date. All returned items must be in their original condition, with tags attached and in original packaging where applicable.

1.2 Non-Returnable Items
Gift cards, final sale items, and certain custom orders are not eligible for return or refund.

1.3 Return Process
To initiate a return, please contact us at doyoumind090@gmail.com with your order number and reason for return. Once approved, you’ll receive instructions on how to return your item(s).

2. Exchanges

2.1 Exchange Policy
If you need a different size, color, or item, we are happy to process an exchange within 30 days of purchase. Exchanges are subject to availability.

2.2 Exchange Process
Contact us at doyoumind090@gmail.com to request an exchange. Once we approve the exchange, we will send instructions for returning the original item. We’ll ship the replacement item as soon as we receive your return.

3. Refunds

3.1 Refund Eligibility
Refunds are issued for eligible returned items within 30 days of the purchase date. Refunds exclude any original shipping fees.

3.2 Refund Process
Once we receive and inspect your return, we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 5-10 business days.

3.3 Partial Refunds
Items not in their original condition, damaged items, or items returned after the 30-day window may be eligible for a partial refund, at our discretion.

4. Return Shipping Costs

4.1 Domestic Returns
Customers are responsible for return shipping costs unless the item was incorrect or defective upon receipt.

4.2 International Returns
International customers are responsible for all shipping fees, customs, duties, and taxes associated with returns.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order at doyoumind090@gmail.com with photos of the damage. We will arrange a replacement or full refund as appropriate.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check with your bank or credit card provider, as processing times vary. If you still have not received it, please contact us at doyoumind090@gmail.com.